Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptable Use

Our website is designed for railway modeling enthusiasts seeking quality HO gauge, N gauge, and Hornby products. You agree to use our site:

• For lawful purposes only
• Without attempting to disrupt site functionality
• Without unauthorized scraping or data collection

1.2 Intellectual Property

All content on our website, including product images, descriptions, and branding, is the property of Model Rails Shop or our suppliers. You may not:

• Reproduce or redistribute content without permission
• Use our trademarks or branding without authorization
• Reverse engineer any website components

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our model railway products, including:

• HO scale accessories, coaches, locomotives, scenery, track, vehicles, and wagons
• N gauge cars & trucks, coaches, locomotives, multiple units, track, and wagons
• Hornby products including current and previous year ranges

While we strive for accuracy, minor variations in scale models may occur. Product images are representative but may not reflect exact colors or details.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Placing Orders

By placing an order, you:

• Confirm you are at least 18 years old
• Agree to provide accurate and complete information
• Authorize us to verify your payment details

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store complete payment card details.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to supplier changes or currency fluctuations. You will be charged the price displayed at checkout.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary due to customs processing.

4.3 International Orders

We ship worldwide except to some Asian and remote regions. International customers are responsible for:

• Any customs duties, taxes, or import fees
• Providing accurate delivery information
• Complying with local import regulations for model railway products

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original, unused condition
• With all packaging and documentation

5.2 Non-Returnable Items

The following cannot be returned:

• Opened or used track sections (HO Track, N Gauge Track)
• Custom-ordered or special edition locomotives
• Scenery items removed from packaging
• Digital download products

5.3 Return Process

1. Email [email protected] within 15 days of delivery
2. Receive return authorization and instructions
3. Ship items to our Anchorage address using a trackable method
4. Allow 3-5 business days for refund processing after inspection

Original shipping fees are non-refundable. Customers are responsible for return shipping costs.

5.4 Refunds

Refunds are issued to the original payment method:

• Credit Cards: 3-5 business days after processing
• PayPal: 1-3 business days after processing

6. Customer Responsibilities

• Provide accurate shipping and payment information
• Inspect deliveries promptly upon arrival
• Contact us immediately about any shipping damage or discrepancies
• Comply with all applicable laws regarding model railway imports
• Use products as intended (display/collectible purposes)

7. Limitation of Liability

Model Rails Shop shall not be liable for:

• Delays beyond our reasonable control (customs, weather, etc.)
• Minor variations in product appearance
• Indirect or consequential damages
• Damages from improper product use

Our maximum liability is limited to the purchase price of the affected products.

8. Governing Law

These Terms are governed by Alaska state laws. Any disputes shall be resolved in Anchorage, Alaska courts.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance.

10. Contact Information

For questions about these Terms or our products:

Model Rails Shop
2903 West 31st Avenue
Anchorage, US 99517
Email: [email protected]