Last Updated: [Insert Date]
Welcome to Model Rails Shop (“we,” “our,” or “us”) at www.rcmodelcollection.com. We are committed to protecting the privacy of our model railway enthusiasts and collectors worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of HO gauge, N gauge, OO gauge products, or Hornby collections.
1. Information We Collect
We collect the following types of information to provide and improve our services to model railway hobbyists:
- Personal Information: Name, email address, shipping address (2903 West 31st Avenue, Anchorage, US 99517 as default), phone number, and payment details when you purchase HO locomotives, N gauge track, or other products.
- Transaction Data: Details about purchases of Hornby 2023 Range items, HO scenery, or other model railway products, including payment method (Visa, MasterCard, JCB, PayPal).
- Technical Data: IP address, browser type, device information, and pages visited when browsing our HO, N, or OO gauge product selections.
- Communication Data: Emails sent to [email protected] regarding payment questions or large orders.
2. How We Use Your Information
We use your information to enhance your model railway shopping experience:
- Process orders for HO scale accessories, N gauge wagons, or other products with our secure payment systems
- Provide customer support for international collectors (excluding some Asian and remote regions)
- Improve our website functionality for browsing HO gauge locomotives or Hornby collections
- Send order confirmations and tracking information for your model railway items
- Prevent fraud and ensure transaction security for high-value collector’s items
- Comply with legal obligations related to international sales
3. Data Sharing and Disclosure
We respect your privacy as a model railway enthusiast:
- Payment Processors: Share necessary information with Visa, MasterCard, JCB, or PayPal to complete transactions for your HO track or N gauge scenery purchases.
- Shipping Providers: Disclose delivery information to ship your Hornby products worldwide (excluding certain regions).
- Legal Requirements: May disclose information if required by law, such as for high-value transactions that require bank verification.
- Business Transfers: In case of merger or acquisition affecting our model railway shop.
We never sell your personal data to third-party marketers.
4. Data Storage and Security
We implement industry-standard measures to protect your model railway shopping data:
- PCI-compliant systems for all payment processing
- Encryption for sensitive data transmission
- Secure servers with limited access
- We don’t store payment information – for recurring purchases, please save details in your account
Data is stored primarily in the United States but may be transferred internationally for order processing.
5. Your Rights
As a valued model railway collector, you have rights regarding your data:
- Access: Request details of personal data we hold about your purchases
- Correction: Update inaccurate shipping or account information
- Deletion: Request removal of personal data, subject to legal requirements
- Objection: Opt-out of certain data processing
- Complaints: Lodge concerns with relevant data protection authorities
To exercise these rights, contact us at [email protected].
6. Cookies and Tracking Technologies
We use cookies to enhance your experience browsing HO gauge or N gauge products:
- Essential Cookies: Necessary for secure checkout and payment processing
- Performance Cookies: Help improve our website for model railway enthusiasts
- Functionality Cookies: Remember preferences like currency or gauge scale
You can manage cookie preferences through your browser settings, though this may affect website functionality for purchasing locomotives or track.
7. Changes to This Policy
We may update this policy as our model railway shop evolves. Significant changes will be notified to customers who have purchased HO coaches, N gauge multiple units, or other products from us.
8. Contact Us
For questions about this policy or your model railway-related data:
Email: [email protected]
Mail: Model Rails Shop, 2903 West 31st Avenue, Anchorage, US 99517
Thank you for trusting Model Rails Shop with your model railway hobby needs. We’re as committed to protecting your privacy as we are to providing quality HO gauge, N gauge, and Hornby products to enthusiasts worldwide.